Press Releases

Hillside Bed and Breakfast – 100% across the board!

Oct 23, 2006

There are only so many ways to describe excellent, but those who have experienced the hospitality at Hillside Bed and Breakfast (B&B), Isle of Barra are keen to try.

The B&B has received dozens of Who Cares Wins feedback cards and to date has never been marked as anything other than excellent. Comments include, “fantastic host”, “excellent hospitality” and has even been described on several cards as the “best B&B we have ever stayed in”

Who Cares Wins feedback cards have been distributed to organisations throughout the Outer Hebrides, which provide the key to how they can improve their customers’ experience when visiting their establishments.

This is an outstanding result and thus far Hillside B&B is the only business to have received this score in every aspect of service. The seven questions on the card ask for a score on the welcome, the helpfulness of the people you dealt with, the knowledge of the people you dealt with, the efficiency of service, the quality of the products, the quality of service and the overall impression.

Hillside B&B opened in July this year and Doreen MacNeil, the owner of Hillside B&B was happy to have received this fantastic feedback.

The results for the entire Outer Hebrides will soon be made available for all businesses and organisations, as well as their own individual results. Lisa Maclean, Who Cares Wins Project Co-ordinator, commented: “The cards have been on display for almost six months now and some interesting patterns have been emerging. It will be useful for businesses to see what experience they are offering their customers and also to see how this sits with the overall results for the area.”

The feedback from the cards have already allowed the Who Cares Wins team to work with a number of businesses to make improvements and it is hoped the cards will be used throughout the quieter season to allow those businesses to gauge if they are moving in the right direction.